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Refund Policy

Signet Systems Refund Policy

Effective Date: February 17, 2026

This Refund Policy describes the terms under which Signet Systems (“Signet,” “we,” “us,” or “our”) provides refunds for its software services. This policy applies only to Signet’s business clients (restaurants and food & beverage operators) and does not apply to end customers placing orders through client applications.

1. Scope of Policy

Signet provides a software-as-a-service platform and related services to business clients (“Clients”).

This policy governs refunds related to:

Clients are solely responsible for any refunds owed to their own customers.

2. Subscription Fees

Billing

Subscriptions are billed in advance on a monthly basis unless otherwise agreed in writing.

Refunds

All subscription fees are non-refundable once a billing cycle has begun.

If a Client cancels their subscription, service will continue through the end of the current billing period, after which access will terminate.

3. Setup and Onboarding Fees

Signet may charge one-time fees for onboarding, implementation, or design services.

Unless otherwise stated in writing:

Setup and onboarding fees are non-refundable once services have commenced.

4. Custom Development Services

Fees paid for custom development, integrations, or other bespoke work are non-refundable once work has begun, due to the allocation of technical resources and labor.

5. Service Interruptions

While Signet strives to maintain high service availability, temporary interruptions may occur.

Service interruptions do not entitle Clients to refunds.
At Signet’s sole discretion, service credits may be issued in certain circumstances.

6. Payment Disputes and Chargebacks

Clients agree to contact Signet to resolve billing concerns before initiating any chargeback or payment dispute.

Signet reserves the right to:

in the event of a chargeback or payment reversal.

7. Client Responsibility for Customer Refunds

Clients are solely responsible for:

Signet does not process or manage refunds for consumer transactions made through Client applications.

8. Exceptions

Any exceptions to this policy must be approved in writing by Signet and do not constitute a waiver of future enforcement.

9. Changes to This Policy

Signet may update this Refund Policy from time to time. Continued use of the Services after changes take effect constitutes acceptance of the updated policy.

10. Contact

For billing questions, please contact:

Signet Systems
 Email: billing@signetsystemsos (or your billing email)